Return Policy

Our Guarantee

At Verse-9.com your purchase is backed by a 100% satisfaction guarantee. 

If you are unhappy with your item for any reason, be it damage, defect or otherwise, we will happily accept a return or exchange within 30 days of purchase. *Grab bags are not eligible for returns or refunds.

Returns must be unworn, unwashed, undamaged, and unaltered. Original tags and plastic covering must be on products. Items not in this condition cannot be returned. 

If you receive a wrong size or color due to warehouse error, we will gladly send you the correct item.

Final sale items cannot be returned or exchanged. 

Full refunds are made in the form of the original payment. 

Damaged & Defective Items

We take damaged items very seriously. Please contact our customer service team right away so that we can expedite your return. Providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team (info@verse-9.com) will help to get your issue solved right away. In many cases, action (in the form of replacement, refund, or account credit) can be taken as soon as the issue has been verified. 

If the damage or defect cannot be verified, the item must be returned to info@verse-9.com for inspection. Once it arrives at our returns department, a determination can be made. 

If your box and products arrive in a damaged condition, you must save the merchandise and the original packaging it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.

Shipping Your Return

Return shipping for all domestic orders (includes all 50 states; Washington, DC; and Puerto Rico) are always free using the prepaid return label emailed to you after creating a Return Request via email to info@verse-9.com.

To return your package via the US Postal Service or your postal carrier, remove the USPS label and affix to your package.

• This label may be used in all 50 states; Washington, DC; and Puerto Rico and cannot be used for shipping from other locations, gift exchanges or group sales.
• Please seal the package securely and be sure to select the appropriate label from the bottom of your customer receipt.
• Please retain the tracking number for your records.

All orders outside of the U.S. will require the customer to ship at their own expense. Customers can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return:

• Your name and billing address
• The name, address and ZIP code of the person who placed the order, if it was a gift
• The order number or email address provided at checkout

Please email us at info@verse-9.com for our return address.

 

Finalizing the Return Processed

You will receive an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return, this includes time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed. The store credit code will be sent to your email provided to us at time of purchase.